FIELDGRID TECHNOLOGIES, INC. - PRIVACY POLICY

Last Updated: December 9, 2025

FieldGrid Technologies, Inc. (“FieldGrid,” “we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and disclose information when you access or use our website at https://fieldgrid.io (“Site”), our mobile application (“App”), and all related products, tools, dashboards, AI powered features, and services we provide (collectively, the “Service”).

By accessing or using our Service, you consent to the practices described in this Privacy Policy and agree to our Terms of Use.

1. INFORMATION WE COLLECT

We collect two types of information: Personal Information and Non-Personal Information.

A. Personal Information

This includes information that can identify you or your employer, such as:

• Full name, email address, phone number

• Company name, job title, and project information

• Login credentials (stored in encrypted form)

• Uploaded data (documents, images, videos, job notes, reports)

• GPS/location information when using field features

• Device information when using the mobile app

Users provide this information when registering, logging in, scheduling demos, submitting forms, using mobile field features, or uploading project data.

B. Non-Personal Information

This includes data that does not personally identify you:

• Browser type, device type, operating system

• IP address (anonymized where legally required)

• Usage statistics, pages visited, clicks, navigation patterns

• Crash logs, performance metrics

• Cookies and tracking data

• AI interaction logs (anonymized unless tied to user account activity)

2. INFORMATION COLLECTED AUTOMATICALLY

FieldGrid automatically collects technical and analytical data to improve product performance, including:

• The URL you came from

• Time and duration of use

• Features accessed

• Files uploaded

• In-app behavior for analytics

• Cookie identifiers

• Mobile device identifiers

We use both session cookies (expire when you close your browser) and persistent cookies (remain until cleared) to:

• Maintain login sessions

• Store user preferences

• Improve product experience

• Enable AI-powered feature

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3. ACCOUNT REGISTRATION DATA

To use FieldGrid, users must create an account. We collect:

• Name

• Email

• Password

• Company details

By registering, you authorize FieldGrid to collect and store this information.

4. CHILDREN’S PRIVACY

FieldGrid is not intended for use by individuals under 13.

We do not knowingly collect information from children under 13.

If you believe such data has been collected, contact us at legal@fieldgrid.io, and we will delete it.

5. HOW WE USE YOUR INFORMATION

We use Personal and Non-Personal Information to:

• Provide access to FieldGrid’s platform

• Enable field-to-office communication

• Deliver AI-generated insights, summaries, troubleshooting support, and documentation

• Improve and optimize the Service

• Process payments and subscriptions

• Send alerts, notifications, updates, and support messages

• Enhance safety, security, and fraud prevention

• Conduct analytics and product research

• Comply with legal obligations

We do not sell or rent your Personal Information.

6. HOW WE SHARE INFORMATION

We may share your information only in these situations:

A. Service Providers

With trusted third-party vendors who support:

• Hosting and cloud storage (AWS, Firebase, etc.)

• Email and communication tools

• Analytics and performance monitoring

• Payment processors

• AI-powered services used to generate content

These partners may only use your data as instructed by FieldGrid.

B. Legal Compliance

We may disclose information if necessary to:

• Respond to legal processes

• Comply with government requests

• Investigate policy violations

• Protect FieldGrid, our users, or the public

C. Business Transfers

If FieldGrid is involved in a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity. You will be notified if this occurs.

D. Non-Personal Information

We may share anonymized or aggregated data for analytics, research, or business reporting.

7. DATA SECURITY

We use industry-standard security measures to protect your data, including:

• Encryption at rest and in transit

• Multi-factor authentication (MFA)

• Firewalls and access controls

• Secure cloud infrastructure

• Regular audits and monitoring

No method of transmission is 100% secure. By using the Service, you acknowledge these risks.

8. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

• Access your data

• Correct inaccurate information

• Delete your account or data

• Restrict processing

• Download/export your data

• Opt out of marketing emails

You can manage email preferences at any time by clicking Unsubscribe or adjusting your account settings.

9. THIRD-PARTY LINKS & INTEGRATIONS

FieldGrid may connect with third-party tools such as:

• Google Drive

• Microsoft Teams

• Slack

• Dropbox

• Project management tools

• Mapping tools

• External AI systems

We are not responsible for how third parties handle your data. Their privacy policies apply.

10. CHANGES TO THIS POLICY

FieldGrid may update this Policy periodically. Significant changes will be announced via:

• Email to registered users

• Notice on the website or app

Changes take effect immediately unless stated otherwise.

11. CONTACT US

For questions or concerns, contact us at:

FieldGrid Technologies, Inc.

Email: legal@fieldgrid.io

Website: https://fieldgrid.io